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Terms of Sale

Refund Policy (Hard Copy)

In case of claiming a credit for damage during transit, defect in manufacture, or dispatch error, please call our sales office within 24 hours of delivery. Surplus stock may only be returned at the customer's cost. The customer must request a Return Merchandise 
Authorisation (RMA) number. Books must be received into our warehouse in original condition within 60 days of date of invoice. 
Books received in anything but original condition (damaged or shop-soiled) will not be eligible for a credit. 

Returns/Refunds (Digital Products)

Customers will receive a refund or be allowed an exchange for alternate digital products when purchased directly from BIOZONE if requested within 14 days of purchase. Digital products, which are purchased and accessed or have been downloaded are not eligible.

To obtain a refund, the customer will be required to supply their order and online access code information to Customer Service.

A third party administration fee of 20% of the purchase price is charged on all digital refunds.. 


1. Pricing and Availability

  1. Presentation Media: Receive a 50% discount on Environmental Science when purchased with Ecology or the Super Bundle. This offer also applies to customers who have previously purchased Ecology or the Super Bundle. It does not apply to individual download titles.
  2. While every effort is made to keep this price list up to date, prices may change without notice. Some items may become unavailable for purchase. All CD-ROM / DVDROM software titles* are VAT exclusive. Errors & Omissions Excepted.

2. Teacher Resource & IB Options CD-ROMs

A minimum of 10 copies ( i.e "adoption") of the corresponding workbook must be purchased to be eligible for purchase. These products are supplied with a 1 year, 5 staff user licence, and are only available direct from BIOZONE. See the full Conditions of Use on our website at:

3. Payment

Payments sent with orders are welcome but freight charges will be invoiced. Our preferred method of payment is by BACS, we also accept payment by credit card (all major credit cards except American Express) and cheque. We require a single cheque as payment for orders (please do not send multiple cheques from students). Please DO NOT SEND CASH. Please pay within 30 days from date of invoice. A 5% finance charge is liable for each month a payment is overdue. Payment instructions will appear on the invoice. Contact our UK office for more details on payment requirements.

4. Returned Goods

Goods are returned at your expense. Returned goods must arrive in original condition otherwise you will be charged for them. Unused workbooks (in original condition) may be returned for a full credit no later than 30 days following delivery.