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Terms of Sale

Return/Refund Policy

(Physical Products)

IMPORTANT: No refunds or returns will be accepted without a Return Merchandise Authorisation (RMA) number.

  • In case of claiming a credit for damage during transit, defect in manufacture, or dispatch error, please contact our sales office within 2 business days of delivery.
  • Surplus stock may only be returned at the customer's expense. Unused workbooks (in original condition) may be returned for a full credit no later than 30 days following delivery.
  • Books must be received into our warehouse in original condition within 60 days from the date of invoice.
Books received in anything but original condition (damaged or shop-soiled) will not be eligible for a credit.
  • BIOZONE charges a 10% administration fee on all stock returns.


(Digital Products)

Digital products are not eligible for a refund. All digital product sales are final. Digital products include but are not restricted to the following:

  • BIOZONE Academy
  • BIOZONE eBooks
  • Presentation Media
  • Digital Teacher's Edition

Teacher Support Materials Policy

Teacher support materials are for teacher purchase only and are not sold to students. These products can only be purchased when ordering a class set (10+) of Student Editions of the same title. Official institutional email and shipping address must be provided. Teacher support material include:

  • Printed Teacher's Edition
  • Digital Teacher's Edition
  • eBook Teacher's Edition
  • Presentation Media
  • BIOZONE Academy


Digital Teacher's Edition

A minimum of 10 copies of the corresponding printed Student Edition or eBooks must be purchased to be eligible for the FREE Digital Teacher's Edition. One FREE teacher licence per class set is provided. See the full Conditions of Use.


Pricing and Availability

  1. All prices listed in GBP (£).
  2. Please note that completing payment via credit card will incur a 5% surcharge.
  3. Recommended Retail Price (RRP): Applies to purchases of 1-9 books of the same title, after which a volume discount price will apply.
  4. Volume Discount price: Only applies when purchasing direct from BIOZONE. A minimum of 10 books of the same title must be purchased to qualify for this discount. Volume discount price applies to top up orders purchased within the same academic year.
  5. School Managed eBooks are half price when bundled with the corresponding copy of the printed title.
  6. While every effort is made to keep this price list up to date, prices may change without notice.
  7. Some items may become unavailable for purchase.
  8. Errors & Omissions Excepted.

Note: Shipments destined for countries outside of the UK may incur duties or taxes. Prices listed exclude any import duty or local taxes that may be payable upon delivery. Any such charges are the responsibility of the customer.



Payments sent with orders are welcome but freight charges will be invoiced. Our preferred method of payment is by

  • BACS,
  • We also accept payment by credit card (all major credit cards except American Express and Diners Club)
Please DO NOT SEND CASH. Please pay within 30 days from the date of invoice. A 5% finance charge is liable for each month a payment is overdue. Payment instructions will appear on the invoice. Contact our UK office for more details on payment requirements.


Online Model Answers

Online Model Answers are only available when purchased with class sets of 10+ Student Editions and come with a 1-year licence. This resource is only available directly from BIOZONE.


BIOZONE Promotions

Unless specified promotions advertised by BIOZONE are not available through resellers.