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Privacy Policy

BIOZONE International is committed to protecting your personal information and respecting data protection laws around the world. This privacy policy explains how we do this, and it applies to your use of BIOZONE websites, products, and services.

How we use your personal information

We use personal information in order to promote and provide BIOZONE products and services, to ensure the security of our websites, and to run our business. We have set out on the “What Personal Data we collect and why we collect it” section, more information on the categories of personal information that we collect, the specific ways in which that personal information is processed by us, the legal bases which permit us to do this, and the types of partners with whom we share your personal information.

In some cases where we ask for your personal information, we do so in order for us to fulfil your request or order (e.g. needing your address to send you your order). If you do not provide that personal information we will not be able to process your request or order.

Giving and withdrawing your consent, and updating your personal information

Where your consent is required for us to process your personal information, we will ask for your consent at the point at which you provide your data. You have the right to withdraw that consent at any time. You can also update your personal information at any time. If you wish to do either, contact us at [email protected].

We do not sell your personal information to third parties.

Storing your personal information

Your personal information may be stored and processed outside of the country where it is collected, including outside of the European Economic Area. When transferring information to others, within the EEA or otherwise, we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data.

We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.


We use cookies on our websites and similar technologies in our apps and other software. Please see our Cookie Policy for details of how this may apply to you.

Your rights

You have the right to request access to and rectification or erasure of personal information, the right to restrict processing of your personal information, and the right to object to processing of your personal information. You have the right to object to your personal information being processed on the grounds of BIOZONE's legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing. You can contact us by email at [email protected] in relation to any of the rights described in this paragraph, or if you have any questions regarding this privacy policy. You have the right to lodge a complaint regarding our processing of your personal information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.

Contacting us

The data controller for our websites, products and services is BIOZONE International Ltd. (New Zealand) unless otherwise indicated on the website, product, service or form through which you have provided your personal data to us. If you are unsure who your data controller is, or have other queries relating to this policy, BIOZONE’s Data Privacy Officer (the Data Protection Officer) can be reached at the same address or by email at [email protected].

What information does BIOZONE collect?

We collect and process personal data about you when you purchase goods and services from us and interact with us and our websites. This information includes:

  • Your name, username, and password
  • Your residential or business address, email address, and phone number
  • Your payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us
  • Your marketing preferences, including any consents you have given us
  • Information related to the browser or device you use to access our websites
  • Records of your use of BIOZONE services.

How does BIOZONE use your information?

We use your information as follows:

  • To fulfil a contract with you or take steps at your request before this:
    • Fulfilling orders
    • Providing information and technical support if you ask for this
    • Contacting you with information about changes to services
    • Handling credit card information provided through our websites using PCI-compliant payment services
    • Managing competitions
    • Storing and analysing your information in order to review and progress your job application.
  • As required by BIOZONE to conduct our business and pursue our legitimate interests, in particular:
    • Giving you access to products or services ordered by your institution
    • Providing you with different content within a product or service, depending on how you use that product or service
    • Letting you know about BIOZONE products and services by post, email, and phone in accordance with your marketing preferences and law relating to direct marketing
    • Providing targeted advertising for other BIOZONE products and services that we think may be of interest to you, based on how you use BIOZONE websites, products and services
    • Analysing how you use BIOZONE products and services so we can improve our levels of service and develop future products and services, including through the use of surveys
    • Ensuring the security of BIOZONE's websites and information technology systems and protecting BIOZONE's rights.
  • Where you give us consent:
    • If we need your consent in order to send marketing for BIOZONE’s products and services to you
    • To place cookies and use similar technology on your device(s) as described in our Cookie Policy.
  • For purposes which are required by law:
    • Sharing your personal information in order to comply with legal obligations to which BIOZONE is subject.

How will BIOZONE share your information?

We share your personal details:

  • Within BIOZONE and with group companies which are involved in carrying out the processing described above
  • With third party service providers who process your information on BIOZONE's behalf for the purposes above – such as payment processors, or fulfilment houses
  • With third parties which are identified as co-promoters of competitions that you enter
  • With learned societies on whose behalf BIOZONE publishes journals to which you or your institution subscribe
  • With institutions through which you have access to BIOZONE services.

We will also share your personal information:

  • If we think this is necessary to in order to protect the rights, property, or safety of BIOZONE, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
  • With government authorities and/or law enforcement officials if required by law.